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Be Transparent: Be Honest

I am not sure why companies -- and some PR agencies -- keep trying to sidestep transparency on the Internet.

You can fake it for a while, pretend that nobody will find out it is really you cleaning up your Wikipedia entry, or intervening in social networks, or commenting on a post. But you leave technology tracks, and you will be outed. And when you are found out, the mistake compounds exponentially. As the title of a post from futurelab says, "PR Disasters Lurk in Web 2.0 Chicanery".

How do you avoid being reputationally jammed? Be honest; be transparent; be open about who you are and why you are intervening.

Issues management and the social Web - black and white, or shades of gray?

People Power