Air Canada - Nothing Yet

An upate on a post from nearly two months ago . . . I complained about being served what was supposed to be a gluten-free meal on an Air Canada flight to the UK. The meal was not gluten free, since I immediately got sick. I filled in and dutifully mailed my complaint form to the airline about six weeks ago. Needless to say, given what appears to be the state of customer service at the airline, I have heard nothing (in spite of a customer service guarantee that you will hear back within 30 days).

I am not going to let this go . . . so I hope that Air Canada is using Technorati to track blog references and that the airline eventually figures out that someone should get back to me with an apology -- and explanation -- as a minimum.

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Reputation and Trust